Wanted to see if this was still active - i have save files for old accounts but the password i thought i used isn't work. wondering about a reset? or if the accounts are still alive?

Hoping so! I sent email in as well

Thanks for the help and excited to get back in it!

Create a new player, get online, type /seen <name> to check if the characters are still alive.
The password error makes me think they aren't.

See you in the game

Hi Timmy,

Inactive accounts with over 1M experience get auto deleted after about a year.
Rebirthed characters get a bit longer than that.

Once they are autodeleted, there is no way to retrieve them.

If it has been a long time since you played, you may enjoy starting over and discovering all the changes that have been added.